FAQs

Frequently Asked Questions

How can I obtain a catalog and a pricing list?

Please email sales@starteeapparel.com, and we will email you a catalog & pricing information. You can also reach us at 562-926-5200.

 

Do you have minimum order?

No, we do not require order(s) by dozens or cartons. We will pick and pack to meet your demands.

 

How can I place an order?

You can reach us at sales@starteeapparel.com for any sales inquiries, or call us at 562-926-5200. Please fill out our Credit Application and email or fax it to us to create a wholesale account. Our fax number is 562-926-5300. Currently we do not accept online payments. We hope to add this feature in the near future.

 

What type of payments do you accept?

We accept the following forms of payment. For more details, please reach us at Contact Us.
•Visa
•Mastercard
•COD: Cashier's check or money order.

 

What are your shipping methods?

Orders are packed and shipped Monday - Friday only. For same day order fulfillment, we have a 12pm PST cutoff time for Fedex, and 2pm PST cutoff time for UPS. If you have your own FedEx or UPS account, we can utilize your account as well. We will also work with your own contracted Freight Forwarder/Carriers if preferred.

 

What is your return policy?

Purchaser must obtain a valid Return Material Authorization (RMA) number from Startee Apparel for all returns. Printed, washed, relabeled, or decorated merchandise is non-returnable. Only goods that have not been altered, dyed, or processed in any way can be considered for return. Please inspect all goods before printing or decorating. All claims must be made within 5 working business days from receipt of goods. We reserve the right to charge a 15% restocking fee in addition to freight and COD charges. There is a minimum $10 restocking fee. Unauthorized returns will not be accepted and will be refused and returned to the customer at the customer's expense. Please refer to our Terms and Conditions page for more details.

 

What type of tags do you use?

All of our tags (brand + composition label) are Tear-Away tags. You can remove them and either sew or print your own logo.